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Solutions at a Glance
The ASIS Solutions Catalog provides a concise overview of the service portfolio for automated systems in surface treatment technology. 
 
Download Solutions Catalog
Deepen Your Engineering Knowledge
Our white papers on the virtual factory and robotics demonstrate how plant designs can be evaluated early on, validated digitally, and implemented efficiently. 
Download White Paper
Technical Details & Spare Parts
In the ASIS product catalog, you'll find components, accessories, and replacement parts for coating, finishing, grinding, and automation. 
 
Download Product Catalog
Services and Contracts

All ASIS services, maintenance offerings, and contract models are summarized in the service catalog.

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Service & Operations

Service & Operations

Technical support for stable processes and maximum plant availability.
Unique Selling Points

At ASIS, service means: accessible, practical, and reliable.

ASIS supports operators of production and coating systems during ongoing operations—from maintenance and repairs to replacement parts and technical support. These services are specifically tailored to automated production and surface treatment processes and help ensure that systems operate economically and reliably over the long term.

For maximum uptime in daily operations.
Fast Technical Support
TOUCH
01 Fast Technical Support
01Fast Technical Support

Immediate assistance with malfunctions and technical issues

Driveshaft Painting System
TOUCH
02 Service for Entire Systems
02Service for Entire Systems

Robotics, control systems, mechanics, and process engineering - all from a single source

ASIS Service Technician
TOUCH
03 Long-term Care
03Long-term Care

Services throughout the entire plant life cycle

Services

Service - Maintenance
Maintenance

Measures for the early detection of wear and tear on components and system parts.

  • Regular maintenance of equipment and components
  • Inspection of relevant functions and systems
  • Support for preventive maintenance

Ensuring long-term system availability
Service - Repairs
Reducing Flushing Losses

Quick Support in the Event of a Malfunction

  • Repair of defective components
  • Support from experienced service technicians
  • Restoration of system functionality

Minimizing downtime
Service - On-Site Troubleshooting and Repair
On-Site Troubleshooting & Problem Resolution

Technical Analysis Directly at the Plant

  • Analysis of technical malfunctions
  • Support through on-site service
  • Troubleshooting in the production environment
 
Quickly identify and resolve problems
Service - Supply of Replacement and Wear Parts
Supply of Replacement and Wear Parts

Supply of Relevant Plant Components

  • Replacement Parts for Production Equipment
  • Wear parts and service components
  • Support with selection and replacement
 
Ensuring rapid availability
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Remote Support

Direct Remote Support

  • Support without an on-site visit
  • Quick analysis of technical problems
  • Support with troubleshooting and optimization

Faster response times and reduced downtime

Contract Packages

Service - Service Contracts
Service Contracts

Long-Term Technical Support

  • Customized service packages
  • Defined response times
  • Ongoing technical support

Maximum support during ongoing operations
Application Engineering Services
Maintenance Contracts

A Perfectly Tailored Maintenance and Servicing Plan

  • Customized maintenance intervals
  • Regular functional testing
  • Structured maintenance planning

Carry out maintenance efficiently and according to schedule

Service Contracts

Performance
Standard
starting at €3,900
/year
Premium
starting at €9,800
/year
Response Time for Phone and Email Support
Check-in by 12:00 p.m.
on the same business day
4 hours after initial contact
Check-in after 12:00 p.m.
the next business day
by 9 a.m. on the next business day
On-site Service
Departure of Service Staff
Within 2 business days
Within one business day
Remote Support
Check-in by 12:00 p.m.
by 12:00 p.m. on the next business day
4 hours after initial contact
Check-in after 12:00 p.m.
by 12:00 p.m. on the next business day
4 hours after the start of the next business day
Billing Rates & Quotas
Service Technician/Engineer/Remote Support
125.00 €
125.00 €
Project Manager
140.00 €
140.00 €
Annual Hour Allowance
10 hours
25 hours
On-site inspection
Once a year—8 hours on-site

All times are in Central European Time (CET). Response time: The time frame until ASIS provides active feedback to the customer and initiates the first internal steps. On-site service: Support provided by ASIS personnel on-site. The start time is when the trip begins. Remote support: Support provided by ASIS staff remotely (the customer must ensure access is available in advance). The start time is when processing begins. Inspection: Depending on the contract model, a free inspection of the affected system by an ASIS service technician is offered.

Differentiation

Why Choose ASIS for Service

Practical Process Knowledge

Services Specifically Designed for Automated Production Processes
Technical Expertise from a Single Source
Mechanics, Robotics, Control Systems, and Process Engineering Combined
Fast and Direct Support
Support from experienced service and project specialists
Long-term care

Support throughout the entire plant life cycle
Intro Title

Request Technical Support

Technical inquiries and support requests can be submitted directly to the ASIS service team using the service form.

  • Structured Service Request
  • Direct assignment to technical support
  • Prompt handling of technical issues






Data Processing:

Service Catalog

Detailed information on maintenance, repairs, replacement parts, and technical services.

  • Maintenance, repairs, and technical support during ongoing operations
  • Inspections and safety services for systems, robotics, and safety technology
  • Training for operators, maintenance personnel, and programmers
  • Service, maintenance, and support services throughout the entire plant lifecycle
Download the Service Catalog
View all catalogs
Service Catalog

Request Services

Would you like to learn more about our services and need assistance? Send us a message!

  • A dedicated service representative

  • Non-binding initial assessment of your requirements

  • Consultation based on your production conditions
Get more information